Frequently Asked Questions
Your comfort is our priority. Find answers to common questions about Hinomi products and services.
What is the standard delivery time for Hinomi furniture?
Most orders are processed within 1-2 business days. Depending on your location, shipping typically takes 3-7 business days for standard delivery.
Does Hinomi offer a warranty on its ergonomic chairs?
Yes, we provide a comprehensive warranty of up to 10 years on our ergonomic chairs, covering structural defects and mechanical components.
Can I return my product if I am not satisfied?
We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days for a refund, subject to our return policy terms.
Is assembly required for Hinomi products?
Most of our products require minimal assembly. We provide detailed instruction manuals and video guides to ensure a smooth setup process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible installment plans through our financing partners.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.